Cancellations

It is possible to cancel your order. We always request that you inform us of this by email as soon as possible, stating your order number. The sooner we receive your cancellation, the sooner we can stop processing. Orders that have already been processed cannot be canceled. You can return the items upon receipt. Please view our returns policy. The costs for returning products are then at your own expense and will not be reimbursed by us. Once your order has been successfully canceled, your payment obligation will expire. Any payments will then be refunded as soon as possible. The refund period varies per payment method.

Your order canceled by PokePackBattleTV

In some cases, we may be forced to cancel your order. An item or an order can be canceled for various reasons:

• The item is (after all) not available
• The address details are unclear or incorrect

If an order is canceled, your payment obligation will be canceled or you will receive a refund of the amount already paid.